Job Title: Guest Services Executive

Company: Pullman Hotels & Resorts

Location: Pullman Singapore Hill Street, Singapore

Job Type: Permanent

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.


Job Description

Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.
Assist guests with check-in and check-out, and other cashiering duties.
Register guests and assigns rooms according to their reservation confirmation.
Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
Prepare VIP list and send email out to all operations department daily.
To recommend tourist attractions and places to visit
Maintain the privacy of all guests by ensuring their details are kept strictly confidential
Understand all room types and work with Housekeeping to manage room status effectively
Adhere to proper credit matters and cash handling policies and procedures
Understand the usage of internal communication logs to communicate effectively with other colleagues
Handle guest feedback and attempt to perform first person recovery steps
Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.
Update, check and input ACDC
Prepare Decoration for guests who opted for the package
Monitor guest relations emails and respond to them effectively
Provide guidance and on job training for Guest Services Officer
Ensure and check that all daily guest relations tasks are completed
Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
Assist to perform Executive Lounge and Concierge duties whenever required
Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
Be familiar with hotel products and services and recommend to guests accordingly
Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
Maintain complete knowledge of all hotel products and services
Maintain the cleanliness and neatness of the Front Office areas
Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
Attend all briefings, meetings and trainings as assigned by management
Perform other reasonable duties as assigned by the management

Qualifications

Excellent communication and interpersonal skills with colleagues and guests
Excellent customer service skills and enjoy creating delightful moments for guests
Able to thrive in a dynamic and fast paced environment
Strong analytical and problem-solving skills
Strong operational leadership with a business mindset
Read, write and speak English fluently

Additional Information

What's in it for you?

Centralised location, walking distance from City Hall MRT
5 days work week
Duty meals and uniform provided
Comprehensive medical benefits
Birthday Leave
Family Care Leave
AWS
F&B and worldwide hotel discounts

Posted: 23/09/2026