Job Title: Guest Services Officer

Company: Pullman Hotels & Resorts

Location: Pullman Singapore Hill Street, Singapore

Job Type: Permanent

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.


Job Description

Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
Assist guests with check-in and check-out, and other cashiering duties
Register guests and assigns rooms according to their reservation confirmation
Work towards maximising room revenue by upselling higher room categories to guests whenever possible
Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
Prepare VIP list and send email out to all operations department daily.
To recommend tourist attractions and places to visit
Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.
Update, check and input ACDC
Prepare Decoration for guests who opted for the package
Maintain the privacy of all guests by ensuring their details are kept strictly confidential
Understand all room types and work with Housekeeping to manage room status effectively
Adhere to proper credit matters and cash handling policies and procedures
Understand the usage of internal communication logs to communicate effectively with other colleagues
Assist to perform Executive Lounge and Concierge duties whenever required
Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
Be familiar with hotel products and services and recommend to guests accordingly
Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
Maintain complete knowledge of all hotel products and services
Maintain the cleanliness and neatness of the Front Office areas
Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
Attend all briefings, meetings and trainings as assigned by management
Perform other reasonable duties as assigned by the management

Qualifications

Secondary / High school education
Good reading and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
No experience is required, training will be provided
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Additional Information

What's in it for you?

Centralised location, walking distance from City Hall MRT
5 days work week
Duty meals and uniform provided
Comprehensive medical benefits
Birthday Leave
Family Care Leave
AWS
F&B and worldwide hotel discounts

Posted: 23/09/2026