Job Title: Hostess

Company: SO/ Hotels & Resorts

Location: SO/ Uptown Dubai, Dubai, United Arab Emirates

Job Type: Permanent

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.


Job Description

We are seeking an experienced and professional Senior Hostess to join our hospitality team in Dubai, United Arab Emirates. In this leadership-focused role, you will be the first point of contact for our guests, setting the tone for their dining experience while managing front-of-house operations with excellence and grace. As a Senior Hostess, you will oversee daily host operations, mentor junior staff, and ensure every guest receives a warm welcome and exceptional service.

Greet guests with genuine warmth and professionalism, creating a welcoming atmosphere that reflects our organization's commitment to hospitality
Manage reservation systems and optimize table assignments to maximize seating efficiency and guest satisfaction
Oversee host stand operations, including phone management, waitlist coordination, and guest flow throughout service periods
Train, mentor, and supervise junior hostesses and front-of-house staff, providing constructive feedback and performance guidance
Handle guest inquiries and concerns with empathy and problem-solving skills, resolving issues promptly and professionally
Coordinate with management, servers, and kitchen staff to ensure seamless communication and operational efficiency
Maintain accurate records of reservations, special requests, and guest preferences to enhance personalized service
Monitor and uphold cleanliness and organization standards at the host stand and entrance areas
Assist with special events, private dining arrangements, and group reservations as needed
Demonstrate proficiency with point-of-sale (POS) systems and reservation management software

Qualifications

Minimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality role
Proven supervisory or lead experience with the ability to train and motivate team members
Exceptional communication and interpersonal skills with a customer-focused mindset
Strong organizational and multitasking abilities in a fast-paced environment
Proficiency with POS systems and reservation management software
Excellent problem-solving and conflict resolution skills
Professional demeanor with a friendly and empathetic approach to guest interactions
High school diploma or equivalent
Fluency in English; multilingual abilities (Arabic, French, or other languages) are highly desirable
Knowledge of hospitality industry standards and best practices
Ability to work flexible hours, including evenings, weekends, and holidays as required

Posted: 30/09/2026