Job Title: Operations Specialist

Company: Europe Express

Location: Barcelona, Barcelona, Spain

Job Type: Full Time

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers.

We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their career.

Join our team and be part of a collaborative environment that values shared learning and a passion for crafting unforgettable holidays.

We are looking to hire an Operations Specialist to join our team! Reporting to the Operations Manager, you’ll be responsible for processing reservations after conversion, confirming services, working closely with hotels, sightseeing suppliers and transfer companies and issues travel documents. The position is also responsible to assist passengers with any travel issues while they are in Europe.

What we’ll offer:

• Hybrid work environment
• Competitive Base Salary + Bonus
• Growth Opportunities
• Training and Development

What you’ll do:

• Deliver outstanding customer service by promptly responding to inquiries, providing accurate information, and supporting both company personnel and customers to ensure a smooth and positive experience.
• Use various reservation systems to accurately quote prices, confirm availability, and issue rail tickets, ensuring all details are accurate and aligned with company policies.
• Efficiently handle requests and confirmations for hotels, transfers, sightseeing tours, and car rentals, rigorously adhering to company policies and procedures.
• Assist supervisors and managers with customer service emails, research, follow-up, and calls
• Ability to make independent decisions with customers and coworkers while maintaining our customer service standards and financial profitability
• Act as a reliable team member by offering support to reservation staff during peak times, helping to handle workloads and maintain service quality.
• Maintain ongoing communication with supervisor or manager about procedures and problems, and offer suggestions for resolutions
• Timely response to all co-workers and customers; following through with resolution
• Handle and organize email communications effectively to maintain clear and consistent interaction with customers and internal teams.
• Quality control of customer itinerary and final documentation to clients
• Handle the preparation, processing, and timely shipping of travel documents to clients, ensuring they receive all vital materials for their trips without delay.
• Participate in the emergency duty rotation, which includes being on-call during local festivities and/or night shift 2–3 times per year
• Other tasks assigned by the Supervisor or Manager

Location:

This position is eligible for hybrid working in our office in Barcelona.

Schedule:

Operational hours are:

• Monday – Friday from 8.00am to 5.00pm / 09:00 am – 6:00 pm / 10:00 am – 7:00 pm. 
• Saturday and Sunday from April to October: 1 weekend approx. every 4 weekends rotation.
• This position is required to participate in the emergency duty rotation, which includes being on call during local festivities and/or night shift and weekends from November to March.  

What you’ll bring:

• Minimum education requires a high school graduate.
• Proficient in both written and spoken English, with additional language skills such as Italian or French considered a strong advantage.
• Demonstrates excellent time management abilities and the capacity to effectively multitask in a fast-paced environment.
• Proven track record of performing well under pressure, managing stressful situations calmly, and consistently meeting tight deadlines without sacrificing accuracy or service quality.
• Proven ability to work under pressure and meet deadlines.
• Skilled in Microsoft Office applications, including knowledge of MS Excel, MS Word, and Outlook.
• Familiarity with Amadeus and Rail Europe ERA systems is a valuable asset.
• Strong ability to communicate clearly and respectfully with individuals from various nationalities.
• Uses creative thinking and innovation to suggest new service ideas, continuously improving offerings, and enhancing customer satisfaction.

We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: Talent@Travelopia.com

Posted: 19/05/2025