Job Title: Outlet Supervisor (Turkish Speaker -Butler)

Company: Accor

Location: Rixos The Palm Hotel & Suites, Dubai, United Arab Emirates

Job Type: Full Time

Company Description

Outlet Supervisor
An exciting opportunity has arisen for an Outlet Supervisor to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS




Job Description

We are seeking a highly skilled Outlet Supervisor (Turkish Speaker - Butler) to join our luxury hospitality team in Dubai, United Arab Emirates. In this unique role, you will combine supervisory responsibilities with exceptional butler services, ensuring our Turkish-speaking guests receive world-class experiences.

Oversee the daily operations of assigned outlets, ensuring smooth service delivery and guest satisfaction
Provide personalized butler services to Turkish-speaking guests, anticipating their needs and exceeding expectations
Lead and mentor a team of staff, fostering a culture of excellence and continuous improvement
Manage guest requests, complaints, and special arrangements with utmost professionalism and efficiency
Coordinate with other departments to ensure seamless guest experiences across all touchpoints
Maintain impeccable standards of cleanliness, organization, and presentation in all assigned areas
Implement and uphold company policies, procedures, and service standards
Monitor inventory levels and assist in procurement processes as needed
Participate in training programs and stay updated on industry trends and best practices
Serve as a cultural liaison for Turkish-speaking guests, providing insights and recommendations

Qualifications

Fluency in Turkish and English (bilingual) with excellent communication skills in both languages
Proven experience in a supervisory role within the luxury hospitality industry
Demonstrated expertise in butler services and high-end customer care
Strong leadership abilities with a track record of managing and developing teams
Exceptional organizational and time management skills
Advanced problem-solving and decision-making capabilities
In-depth knowledge of Turkish culture and customs
Proficiency in luxury hospitality standards and etiquette
Bachelor's degree in Hospitality Management or related field (preferred)
Professional butler certification (preferred)
Flexibility to work varying shifts, including weekends and holidays
Ability to maintain composure and deliver exceptional service in high-pressure situations
Proven track record of building strong relationships with discerning clientele

Posted: 23/05/2025