Job Title: Reservation Associate

Company: Accor

Location: Grand Mercure Mysore, Mysuru, India

Job Type: Full Time

Company Description

Company Description

Join us at Accor, where life pulses with passion!?

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,?
Join us and become a Heartist®.


Job Description

We are seeking a friendly and efficient Reservation Associate to join our team in Mysuru, India. As a key member of our hospitality organization, you will play a crucial role in maximizing room bookings while delivering exceptional customer service to our guests.

Handle incoming reservation requests via phone, email, and online booking platforms
Provide detailed information about room types, rates, and hotel amenities to potential guests
Maximize revenue by upselling and promoting special packages or offers
Process reservations accurately, ensuring all guest preferences and requirements are recorded
Collaborate with other departments to accommodate special requests and ensure guest satisfaction
Maintain up-to-date knowledge of hotel policies, promotions, and local attractions
Resolve booking conflicts and handle cancellations or modifications professionally
Generate and distribute daily reservation reports
Assist in managing the hotel's occupancy levels to optimize revenue
Respond promptly to guest inquiries and provide excellent customer service throughout the reservation process

Qualifications

Excellent customer service skills with a friendly and professional demeanor
Strong verbal and written communication abilities
Keen attention to detail and accuracy in data entry
Proficiency in computer systems and reservation software
Ability to multitask efficiently in a fast-paced environment
Problem-solving skills to handle booking conflicts and special requests
Basic math skills for calculating rates and managing inventory
Flexibility to work various shifts, including weekends and holidays
Previous experience in hospitality or customer service preferred
Knowledge of hospitality industry practices and standards
Ability to remain calm and composed under pressure
Team player with a positive attitude and willingness to learn

Posted: 23/05/2025