Job Title: Management Trainee

Company: Accor

Location: ibis Singapore on Bencoolen, Singapore

Job Type: Full Time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

Our Management Trainee Programme offers a comprehensive 24-month rotational training across core operational departments in preparation for a future leadership role within the hotel. This rigorous programme is designed to cultivate the next generation of hospitality leaders.

Trainees will undertake rotations through the following critical departments:

Front Office

Food & Beverage (F&B) Service

Housekeeping

Reservations



Front Office – Key Responsibilities

Execute guest check-ins and check-outs with utmost precision and professionalism

Process payments and related documentation with meticulous attention to detail

Provide exemplary assistance to ensure optimal guest satisfaction

Manage incoming calls and respond to inquiries with efficiency and accuracy

F&B Service – Key Responsibilities

Support Supervisors with critical administrative tasks

Conduct formal guest greetings and seating arrangements

Assist Team Leaders in order-taking with precision

Execute food and beverage service with impeccable efficiency

Ensure prompt clearance of dishes to the stewarding area

Maintain immaculate cleanliness and a professional ambiance in the restaurant and bar

Promptly acknowledge and attend to waiting guests

Reservations – Key Responsibilities

Ensure meticulous and high-quality data entry, filing, and reporting

Provide comprehensive and precise information to guests, callers, and hotel staff

Collaborate effectively with Front Office and other departments to ensure a seamless guest experience

Rigorously verify that all reservations contain correct and complete information

Maintain thorough knowledge of local events and attractions to provide accurate recommendations and assistance

Housekeeping – Key Responsibilities

Provide crucial support to the Housekeeping Manager in maintaining exceptional standards of cleanliness and service

Participate in interdepartmental meetings as required, representing the housekeeping department

Execute assigned duties as delegated by the Housekeeping Manager or Assistant Housekeeper with diligence

Oversee and coordinate uniform fittings and replacements for new staff

Assist in stringent inventory control of guestroom and public area supplies, maintaining proper PAR levels

Demonstrate comprehensive understanding and strict adherence to all security and emergency procedures

Actively promote sustainable practices by supporting and implementing environmental initiatives within the hotel


Qualifications

Minimum of one year's demonstrable experience in a hospitality-related position, with a proven track record of excellence in customer service
Proficiency in Opera Property Management System (PMS) is highly advantageous

Exceptional communication skills, both written and verbal, with the ability to interact professionally with guests, colleagues, and management

Advanced proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint

Demonstrated ability to work collaboratively in a team environment, coupled with a consistently positive and professional demeanour

Unwavering commitment to flexibility, including the willingness and ability to work rotating shifts, weekends, and public holidays as required by the demands of the hospitality industry

Posted: 23/05/2025