Job Title: Reservation Agent

Company: Rotana

Location: Medina, Saudi Arabia

Job Type: Full Time

Job Description

Job Summary:
As a Reservation Agent, you will be responsible for assisting customers with booking reservations for flights, hotels, rental cars, or other travel services. You will provide excellent customer service and ensure all reservation requests are processed accurately and efficiently.

Job Responsibility:
- Assist customers in booking reservations for travel services such as flights, hotels, and rental cars
- Provide information on available travel options, including pricing, schedules, and accommodations
- Process reservation requests accurately and in a timely manner
- Resolve any customer issues or concerns related to reservations
- Communicate effectively with customers through phone, email, or online chat
- Coordinate with travel and accommodation providers to ensure smooth booking processes

Candidate Requirements:
- High school diploma or equivalent; additional certification in tourism or hospitality is a plus
- Proven experience in a customer service or sales role, preferably in the travel industry
- Excellent communication skills and a customer-focused approach
- Strong attention to detail and accuracy in processing reservations
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in using reservation software and other relevant computer applications

Skills

Skills:
- Excellent communication skills
- Strong customer service orientation
- Proficiency in using reservation systems and software
- Ability to multitask and work well under pressure
- Attention to detail and accuracy
- Problem-solving skills
- Ability to work in a fast-paced environment
- Good organizational skills
- Flexibility and adaptability
- Knowledge of the hospitality industry and reservation procedures

Posted: 28/05/2025