Job Title: Group Travel Advisor Consolidation

Company: BCD Travel

Location: Bogota, Colombia

Job Type: Full Time

Job Summary

The advisor will be responsible for receiving, quoting, confirming and blocking requests made by PVI groups and non-IATAS agencies.

Main features

• Receive requests from PVIs through phone calls, via email, and assignments in the tool
• Comply with the response times established in the procedures, ensuring compliance with the service level agreements defined by BCD Travel.
• Sending quotes to PVI clients, ensuring that the information sent is valid in accordance with the established rates.
• Generate the reservation of the service with the suppliers in accordance with the proposal accepted by the client.
• Generate the confirmation of the service to the customer clearly indicating the total value of the transaction, the payment methods and the conditions of the service.
• Drafting of contracts and follow-up caused by the airlines or suppliers that are being handled.
• To guide the customer in eventualities that arise before, during and after the trip (loss of documents, illnesses, changes, news, among others) and to be the information channel between suppliers and the customer.
• Follow up with the customer before, during and after the provision of the service, ensuring compliance with the commercial proposal and customer satisfaction in each of the stages of the service

Experience and expertise

Experience in handling GDS (Sabre or Amadeus)

Posted: 04/06/2025