Job Title: Host of Accommodation (Ibis BH Savassi and Ibis BH Liberdade)

Company: Accor

Location: Belo Horizonte, Brazil

Job Type: Full Time

Company Description

Accor is a global leader in hospitality, with more than 5,600 hotels and 850,000 rooms in more than 110 countries. In Brazil, it is present with recognized brands such as ibis, Mercure, Novotel, Pullman and many others. Building on the strength of our teams and our diverse holistic ecosystem of brands, experiences, and solutions, we're breaking new ground to shape the hospitality of the future by connecting cultures with sincere care.

?? Heartist® Culture

Everything we do comes from the heart. We believe in human connections and real emotions.

?? What we offer

Professional growth: Opportunities for improvement in training and development allow Heartists® to be protagonists of their own professional growth.

Inclusive environment: Accor provides equal opportunities and encourages Heartists® to bring their personality, culture, background, and religion to the team.

Work with purpose: Take advantage of opportunities to create memorable experiences for our guests and make a positive and sustainable impact.

Personal appreciation: All Heartists® should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group.

Join us and become a Heartist®!


Job description

Goal:

Receive and serve customers according to the style of the brand of operation. Provide diverse information, according to the needs of customers and essential practices in the area. To put customers at the "heart" of everything that is carried out, in order to offer them a unique and unforgettable experience, in line with the Accor Service Culture.

Duties and responsibilities:

Reservations and pre-arrival service: Make and confirm reservations, answer emails and clarify doubts about daily rates, types of apartments, schedules, etc.

Check-in / Check-out: Register guests, check documents (including minors), deliver keys, post and check expenses, issue invoices and control cash flow.

Guest service: Welcoming customers according to the brand's standard, responding to requests, suggestions or complaints and passing them on to the responsible sectors.

Multipurpose support: Also work in a restaurant, bar or convenience store, as needed.

System and document management: Control apartment availability, check reports and documents, justify chargebacks, maintain fixed funds and check discrepancies in reservations.

Loyal customers: Identify and welcome repeat guests and loyalty program members, applying benefits and updating the ACDC.

Specific activities Ibis budget: Post breakfast recipe at the POS and check RDS x POS balances.

Organization and support: Ensure the cleanliness of the reception and back office, keep control books and materials organized.

Sustainability and brand culture: Participate in the actions of the Service Culture, follow environmental practices and be an ambassador of the brand's values.

Combo/Tri Combo Hotels: Apply the functions to all hotels involved, where applicable.

Other duties: Perform related tasks according to the needs of the area or hotel.


Qualifications

Minimum:

Middle school;
Office Package;
Intermediate English
Desirable:

Superior in Hospitality, Tourism or compatible;
Advanced English;
Intermediate Spanish;
06 months of experience with customer service.

Additional Information

Position Details:

6x1 scale;
2:45 p.m. to 10:56 p.m. or 3:00 p.m. to 11:00 p.m.
Benefits:

Food Ticket;
Transportation Voucher according to policy;
Health and Dental Plan;
Pharmacy Reimbursement (50% of the amount reimbursed for medical expenses);
Heartist Rate (Discount for employees to enjoy Accor Brand Hotels);
PPR (Profit Sharing Program).

Posted: 06/06/2025