Job Title: HOST HOSTING

Company: Accor

Location: Aparthotel Adagio Jundiai Shopping, Jundiaí, Brazil

Job Type: Full Time

Company Description

We are a company that values teamwork, because through collaboration we can learn and achieve the best results. We welcome and value ideas to positively transform our realities.

Our commitment to Diversity & Inclusion:
Diversity & Inclusion for Accor means welcoming each one and respecting their differences, prioritizing only qualities and skills in the expansion of employment and development opportunities.
Our ambition is to provide purposeful employment, and a welcoming culture, excellent working conditions and promote the development of all people, including people with disabilities.
Please do not hesitate to let us know of any specific needs you may have so that we can take them into account.

Why work for Accor?
We are much more than a world leader. Welcome as you are and you will be able to find a job and a brand that matches your personality.
We support you to grow and learn every day, ensuring that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
When you join Accor, every chapter of your story is yours to write and together we can imagine the hospitality of tomorrow.

Do what you love, take care of the world, dare to challenge the status quo!


Job description

Verify that the processes, procedures, routines and documents are implemented in accordance with the company's standards, identifying any irregularities and issuing the relevant reports
Receive guests/customers at the counter, identifying them and providing various information and clarifications (reservations, confirmation of air tickets, addresses/phone numbers of locations, complaints, etc.), throughout their stay.
Carry out the check-in of guests, providing the completion of the form, handing over the keys and directing them to the respective apartments.
Perform the check-out of guests, executing the closing of invoices, receiving payments, as well as setting up/organizing the respective processes.
Ensure compliance with reception procedures, as well as carry out billing processes and "Self-Control" procedures.
In emergency situations, comply with basic procedures and call those responsible (internet failure, lack of hot water, leakage, power outage, etc.)
Back up computer and server procedures.
Mediate conflicts and intervene in critical/atypical situations, with customers/guests, as well as report information, abnormalities and problems that occurred in their shift to the immediate superior.
Check maintenance and safety items, through a check-list, going through the areas/facilities of the hotel and registering irregularities.
Feed the system with the customer's booking information.
Offer, score and operate the loyalty program in accordance with established standards.
Generate billing and issue bank slips referring to the invoices of the day, checking the data to later forward to the ADM sector when necessary.
Perform the shift change, strictly following the pre-established procedures.
Realizar atendimento telefônico, seguindo os padrões da marca.
Manter o arquivo da área devidamente organizado.
Perform other related duties according to the needs of the area.

Qualifications

Creativity, Problem Solving, Contribution to Results, Pleasure in Serving, Flexibility, Commitment, Dynamism, Teamwork, Organization, Communication, Agility, Proactivity, Discretion, Attention to Detail, Zeal/Whimsy, Friendliness, Communication


Additional Information

Medical and dental assistance, Meal Ticket, Food Ticket, profit sharing program (subject to established targets), Life Insurance

Posted: 06/06/2025