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Scope and General Purpose of Job:
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To ensure the smooth and efficient running of the Guest Service Centre within the Rooms Division
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Delivers the brand promise and provide exceptional guest service at all times.
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Provides excellent service to internal customers as appropriate.
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Be familiar with the hotel’s products and services and policies.
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Establishes a rapport with guests maintaining good customer relationship.
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Ensures the efficient and timely delivery of guest faxes, messages and mail.
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Maintains positive guest and colleague interactions with good working relationships