Job Title: SUCCESS TEAM SUPERVISOR

Company: Europe Express

Location: San Jose, San Jose Province, Costa Rica

Job Type: Full Time

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers.

We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their careers.

Come work with us and be part of a team that values collaboration and has a passion for crafting memorable holidays.

We are looking to hire a Success Team Supervisor to join our team! Reporting to the Director of Marketing and Partnerships, you’ll be responsible for driving team performance, ensuring alignment with brand standards, and leading all aspects of day-to-day workflows across trip fulfillment and advisor support. This role plays a key part in encouraging a high-performing team culture and delivering outstanding service to our travel advisors.

What we’ll offer:
An extra 3 vacation days each year
Birthday Off
Employee Assistance Program
Employee Group Travel Benefits
Hybrid working
What you’ll do:
Team Execution and Support:

Actively lead a dedicated team within the Europe Express Success Team, based remotely in the U.S. and Costa Rica.
Provide daily oversight of team workflows, schedules, and priorities to ensure efficient coverage and execution of tasks.
Supervise via technology stack and standard operating procedures.
Performance Management:
Set and supervise performance metrics, including weekly, monthly, and annual targets, individual important metrics, and overall progress toward departmental goals.
Identify areas for improvement and implement strategies to optimize team efficiency and output.
Communication & Collaboration:
Schedule and lead meetings for the assigned team on a regular cadence. Participate in and support the department-level meetings and training sessions.
Serve as a point of escalation for the assigned team and provide solutions in a timely, professional manner.
Collaborate closely with cross-functional departments such as Operations/Booking Execution and Product to establish the best ways of working and remove communication/process gaps.
Coaching and Development:
Provide hands-on coaching and development to assigned team members, encouraging a positive culture of growth and high-producing results.
Support employee engagement and retention by recognizing achievements, providing constructive feedback, and encouraging continuous learning.
What you’ll bring:
Experience leading customer experience, sales, or support teams. Experience in the travel or hospitality industry is required.
Proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach.
Multilingual with an elevated level of verbal and written communication skills in English.
Proficiency in analyzing performance results and using data to inform decisions and improvements.
Customer-focused mentality with a commitment to delivering high-quality service and solutions.
Excellent presentation and public speaking skills.
Ability to communicate effectively and productively with all levels of employees.
Intermediate knowledge of MS Office products, reservations systems, HubSpot (CRM), and GDS (preferably Amadeus).
Proven track record of working under pressure and meeting deadlines; ability to adapt to changing priorities and work in a fast-paced environment.
We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: Talent@Travelopia.com

Posted: 25/08/2025