Job Title: STUDENT JOB - RECEPTIONIST

Company: Le Boat

Location: Utrecht, Netherlands

Job Type: Seasonal

About the Role

We are looking for a friendly and customer-focused Receptionist to join our base team for the remainder of the season. This is a front-line role where you will be the first point of contact for our guests, ensuring they feel welcome and supported throughout their holiday experience.

Key Responsibilities

• Morning check-out of returning customers, including conducting customer surveys to capture satisfaction and feedback on Le Boat services.
• Afternoon check-in of new arrivals, delivering clear health and safety instructions, and providing a warm welcome.
• Upselling & Promotion – promoting and selling optional extras such as bike hire, BBQ sets, extra cushions, and insurance to enhance guest experience.
• Customer Service Excellence – delivering professional, friendly, and efficient service at all times.
• Handling guest questions, concerns, and requests both face-to-face and over the phone/email.
• Supporting the base team with administrative tasks as required.

What We’re Looking For

• Previous experience in customer service, hospitality, or tourism is desirable but not essential.
• A positive, approachable, and professional attitude.
• Strong communication skills with the ability to deliver clear instructions.
• Fluent in English (comfortable speaking with customers)
• Bonus: Dutch, German, or French skills
• Confidence in speaking with guests and collecting feedback.
• Sales or upselling experience is an advantage.
• Good organizational skills with attention to detail.
• Ability to work both independently and as part of a team.

What We Offer

• Seasonal contract until the end of October with a flexible working pattern (minimum 2 days per week).
• Great opportunity for students or seasonal workers to gain experience in tourism and hospitality.
• Fun, supportive, and international work environment with diverse colleagues and guests.
• Build skills in customer service while enjoying a dynamic outdoor role.
• Referral program and potential future job opportunities within Le Boat.

About Le Boat:

Le Boat is the market leader in self-drive boating holidays with over 55 years of experience. Operating across 9 countries, we welcome guests from around the world to cruise Europe and Canada’s most scenic waterways.

Posted: 21/08/2025