PRIMARY PURPOSE
Primary Purpose
To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics
*This position is based in Johannesburg &/Cape town
Detailed Responsibilities
- Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
- Continuous communication and excellent service delivery to agents at all times.
- Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
- Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
- Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
- Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.
- Liaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.
- Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
- Keep apprised of company policies, procedures and system updates.
CANDIDATE PROFILE
Qualification:
- Matric certificate – with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality.
Experience:
- 2-3 years’ experience at an Intermediate level.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Computer Literate (Microsoft Office, email, Internet)
- Proven English literacy.
- Working knowledge of TourPlan and WISH or similar booking/operating system.
- Great product knowledge on Southern & East Africa (Tanzania & Kenya)
- Personal or educational travel experience required
- Excellent attention to detail.
Skills:
- Excellent communication skills both written and oral, in English.
- Foreign European language skills advantageous
Interests:
A passion for wildlife and a commitment to sustainability and conservation.