Hyatt Hotels Corporation seeks an enthusiastic Director, Global Onboarding Process Optimization to join our Global Commercial Onboarding team. In this role, you will be collaborating closely global and regional leaders across Commercial Services—including Operations, Development, Revenue Management, Digital, Marketing, Distribution Services, Content, Sales, Loyalty, and Technology, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:
•    Annual allotment of free hotel stays at Hyatt hotels globally 
•    Flexible work schedule
•    Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•    A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•    Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
 

The Director, Global Onboarding Process Optimization is responsible for driving cross-functional efficiency and alignment across all commercial aspects of hotel openings, transitions, and integrations globally at Hyatt Hotels. This role is focused on identifying, refining, and implementing best-in-class commercial processes that accelerate readiness, reduce complexity, and improve consistency across regions, while allowing for brand differentiation where it adds value. Working through influence, the Director partners with global and regional leaders across Commercial Services—including Operations, Development, Revenue Management, Digital, Marketing, Distribution Services, Content, Sales, Loyalty, and Technology—to optimize the end-to-end commercial onboarding experience for new hotels. This role demands a natural collaborator and problem-solver with a strategic mindset and a hands-on approach.
•    Analyze and map the current commercial processes related to hotel openings, conversions, and transitions globally.
•    Identify inefficiencies, gaps, and inconsistencies in timelines, ownership, and execution across disciplines.
•    Lead initiatives to simplify, standardize, and optimize commercial workflows to support timely, high-quality hotel launches.
•    Act as a central connector and facilitator among global commercial teams to align on shared goals, deliverables, and dependencies for each stage of the opening lifecycle.
•    Develop and lead process improvement roadmaps with measurable objectives, milestones, and stakeholder engagement plans.
•    Support the implementation of global standards, templates, timelines, and tools to drive consistency
•    Gather data and stakeholder feedback to monitor the impact of commercial readiness efforts and identify further opportunities for refinement.
•    Track and report progress against optimization goals and key metrics to leadership.
Qualifications

Experience Required:  
•    8–10 years in commercial operations, process improvement, or project management within a global hospitality or related service industry.
Experience Preferred:  
•    Bachelor’s degree in Business, Hospitality, or related field required; MBA or advanced degree preferred.
•    Strong exposure to or direct experience with hotel openings, transitions, or systems enablement.
•    Experience working in large, matrixed, global organizations with cross-functional accountability
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
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We welcome you:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

The salary range for this position is $130,000 to $175,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work.  Pay for the successful candidate will meet local requirements, including the local minimum wage rate.