Job Title: Reservations Assistant

Company: G Adventures

Location: Cape Town, South Africa

Job Type: Full Time

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

About the Role

We are looking for a Reservations Assistant to support effective communication, provides administrative support and plays a key role in maintaining supplier compliance and resolving booking-related issues - as well as offering administrative support to Regional Operations Managers.

This role is a hybrid role based out of South Africa, where a minimum number of days as set by the region, is required in the Cape Town office.

What You'll be Doing:

• Process reservations requested by the Sales team in accordance with Product team specifications, ensuring full compliance with Block Sheet guidelines.

• Perform validation checks in internal systems (e.g., Block Sheet, Validations) and report discrepancies to the Reservations Specialist or Manager, Flights & Reservations.

• Support the Global Inside Sales teams by promptly processing booking requests, changes, and cancellations using internal tools and reports, while ensuring clear and efficient communication.

• Communicate all significant reservation details to the Reservations team, Tour Staff and other relevant stakeholders in preparation for trips.

• Respond to inquiries via phone and email in a professional, prompt and courteous manner.

• Assist in monitoring supplier performance, including response times and service accuracy, and escalate persistent issues to the Reservations Specialist and/or Manager, Flights & Reservations.

Desired Skills & Experience

• The perfect first full time role for someone with some previous office and administration experience or a recent graduate.

• Solid computer literacy. Being comfortable with spreadsheets is essential.

• Comfortable navigating multiple computer systems with accuracy.

• Highly proficient in English, both written and spoken.

• Comfortable working flexible shifts, including weekends, to meet business needs

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

Posted: 17/10/2025