Job Title: Product Operation Specialist

Company: G Adventures

Location: Frontier - Boston, USA Toronto, Canada

Job Type: Full Time

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Content Management and Quality Control

• Review, edit and ensure the accuracy and consistency of content across digital platforms (website) and printed materials (brochures).

• Maintain up-to-date verbiage and tone in content, implementing strategic updates and ensuring alignment with company goals and messaging.

• Review and approve proposed content changes when appropriate, collaborating with the Director, Product and regional teams to ensure alignment with regional strategies and priorities.

• Participate in the product and tour development process as needed, mostly assisting in the planning and execution of product changes.

• Oversee the review and revision of brochure tear sheets and proofs for the region, ensuring content is accurate and in line with marketing standards.

• Support or lead web audits to ensure the content meets quality standards and aligns with tour offerings.

Communication and Coordination

• Effectively communicate global updates, audit requirements and necessary actions to relevant stakeholders across departments.

• Draft and distribute clear, concise notifications to travelers and the Sales team regarding important updates or changes.

• Review and coordinate product improvements and improvement plans with key stakeholders.

• Attend and take charge as the lead during operational DTs.

New Product Development and Innovation:

• Collaborate with the Director, Product and regional teams to identify and develop new optional activities and day tours, ensuring alignment with market needs and customer preferences.

• Lead the product stage gate process for new activities, from concept through to execution.

Performance Analytics and Reporting:

• Monitor and analyze product performance (Bookings, NPS and Profitability) and report back to cross-functional stakeholders.

• Provide monthly team updates on bookings, NPS and profitability.

• Provide quarterly reports to Senior Leadership on product performance.

Partnership & Field Engagement

• Oversee the distribution of tearsheets to relevant field teams for their assigned regions.

• Proofread tearsheets and brochures - and review, vet and approve comments from the field.

• Review FAM Feedback and escalate issues when necessary to ensure product quality.

• Collaborate with Product Partnerships to manage trips, review changes, address issues, and ensure overall trip quality.

System Proficiency and Management:

• Become a subject matter expert (super user) for departmental systems, including content management systems, booking platforms and collaborative tools such as Google Docs & Wufoo forms.

• Leverage the systems to streamline workflows, enhance efficiency and ensure the smooth execution of content-related tasks.

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

Posted: 17/10/2025