Job Title: PRODUCT MANAGER

Company: TCS WORLD TRAVEL

Location: San Jose, San Jose Province, Costa Rica

Job Type: Full Time

TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic partners, including Four Seasons as well as custom, bespoke travel experiences. Our expertise has led us to be the most-awarded jet expedition company in the world, winning accolades over multiple years in the Travel + Leisure World’s Best Awards, AFAR Travelers’ Choice Awards, Conde Nast Traveler Readers’ Choice Awards, and Departures Legend Awards, among others.

We are looking to hire a Product Manager to join our team! Reporting to the Senior Product Manager, you’ll be responsible for the development and execution of the assigned TCS Private Custom Travel journeys. Their key responsibilities are trip management, including guest happiness, quality control, health & safety evaluation, pricing, budget management, and vendor management. The Product Manager is responsible for procurement to ensure the product (the trip) accurately delivers travel experiences that are carefully crafted with unparalleled and significant experiences.

What we’ll offer:

• An extra 3 vacation days each year
• Birthday Off
• Employee Assistance Program
• Employee Group Travel Benefits
• Hybrid working

What you’ll do:

• Build, price, execute, and deliver innovative, tailored itineraries for Private Custom Travel based on the guest's requirements and the agreed-upon inclusions set forth in the proposal phase.
• Responsible for overall trip execution by developing touring options, working with vendors and local DMCs on logistics, surprises and delights, meals, special events and experiences, transportation including commercial and private air, hotel accommodations, charters of boats, trains, etc., special dietary needs, special occasions, and on-ground handling and tipping. May require management of on-trip airline crew and advance staff schedules.
• Responsible for assigned trip pricing, handling budgets, and making decisions on company spend.
• Own vendor relations by communicating proactively to ensure all details are planned ahead of time and on-ground guides and experiences are aligned with the Standards of Operating. Onboard new vendors to the department, where required, including adherence to Master Service Agreements and Statements of Work.
• Handle any trip incidents, emergencies, or program variations pre-trip, while a trip is in operation, or post-trip with limited oversight. Communicate and raise with the internal team for troubleshooting and guest communication.
• Work with the Coordinator and the Guest Services Manager to proof all assigned trip documentation for the integrity of product information.
• Input and manage accurate costs in our accounting systems, lead all aspects of all payments and accounting to outside vendors.
• Responsible for overall guest happiness by handling trip logistics with local partners to make recommendations to address any challenges.
• Able to travel for the company as needed.

What you’ll bring:

• Previous experience must include handling operational tasks, preferably within the travel or hospitality industry
• Outstanding organizational and time management skills, and a demonstrated ability to smoothly balance multiple overlapping trips and efficiently manage conflicting priorities.
• A solid understanding of itinerary development.
• Strong financial skills.
• Able to work independently and in a team environment.
• Outstanding relationship-building skills, including a well-developed ability to rapidly establish rapport with domestic and international vendors.
• Strong oral and written communication skills.
• Ability to calculate time differences and handle schedules.
• Ability to understand, analyze, and handle budgets.

We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: Talent@Travelopia.com

Posted: 22/10/2025