Job Title: GUEST SERVICES MANAGER - PCT

Company: TCS WORLD TRAVEL

Location: USA

Job Type: Full Time

TCS World Travel is a leader in luxury travel, creating unforgettable journeys for over 30 years. With more than 300 expeditions to over 200 global destinations, we specialize in all-inclusive, bespoke travel experiences. Known for our expertise in luxury jet tours, TCS collaborates with renowned brands like Four Seasons to offer unparalleled adventures.

We are looking to hire a Guest Services Manager to join our team! Reporting to Senior Guest Services Manager, you’ll provide direct support and service to TCS guests Private Custom Travel trips. This role is responsible for handling all guest-related elements of multiple trips, handling pre- and post-trip documentation, preparation, and communication of trip details, and answering guest questions.

What we’ll offer:

• Remote work environment
• Competitive Base Salary (80,200-82,200 USD)
• Health Benefits
• 401K
• Paid Time Off
• Employee Group Travel Benefits

What you’ll do:

• Personally accountable for all guest interactions before and after a trip, taking an active and genuine interest in each guest with a specific focus on consciously establishing rapport and instilling confidence.
• Initiates and answers phone calls and emails; explaining trip details, confirming travel information, and answering pre-trip questions.
• Advocates for guests with third party providers such as insurance, visa services, etc.
• Uses a variety of tools and software to organize and maintain trip and guest data.
• Proofs documents for accuracy, and personally follows up to ensure that documents are finalized, accurate and sent according to established deadlines.
• Leads efforts to fulfill bookings for assigned trips (including the creation of welcome documentation and recording guest details in databases).
• Provides unflappable advice, guidance, and support to guests and other staff alike. Able to overcome and resolve any issues or challenges that arise before, during and/or after a trip.
• Knowledge of all company Health & Safety standards and execution of applicable responsibilities is outlined in the company Safety Management System (SMS).  

What you’ll bring:

• 3+ years’ experience in a customer service setting.
• Experience in a luxury brand environment, and/or travel or hospitality is very useful.
• Exceptional social skills including the ability to rapidly establish rapport with high-net-worth individuals.
• Demonstrated strength in customer service, particularly in engaging over the phone to explain complex details, respond to guest inquiries, and resolve concerns or problems, particularly in instances where time is short, and guests require immediate assistance.
• Demonstrated ability to work cross-organizationally with other team members.
• Proficient in Microsoft Excel, Word, and Outlook.

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring an inclusive work environment for all individuals. If you require accommodations to participate in the recruitment process, inform us here: Talent@Travelopia.com

Posted: 22/10/2025