Job Title: Assistant Front Office Manager

Company: Accor

Location: Mercure Kuala Lumpur Trion, Kuala Lumpur, Malaysia

Job Type: Full Time

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.


Job Description

We are seeking an enthusiastic and customer-focused Assistant Front Office Manager to join our dynamic team in Kuala Lumpur, Malaysia. As a key member of our front office operations, you will play a crucial role in ensuring exceptional guest experiences while supporting the Front Office Manager in daily operations and team leadership.

Assist in managing front desk operations, including check-ins, check-outs, and guest inquiries
Provide personalized and warm welcome to each guest, ensuring their needs are met throughout their stay
Oversee reservation management and optimize room occupancy
Collaborate with other departments to ensure seamless guest services
Handle guest complaints and resolve issues promptly and professionally
Manage billing, payments, and financial transactions accurately
Conduct daily briefings and handovers to ensure smooth shift transitions
Support the Front Office Manager in administrative tasks, including report generation and analysis
Train and mentor front desk staff, promoting a culture of excellence and teamwork
Implement and maintain standard operating procedures for the front office
Step in as acting Front Office Manager in their absence, demonstrating strong leadership skills
Stay updated on local events and attractions to provide informed recommendations to guests
Ensure compliance with hotel policies, safety regulations, and industry standards

Qualifications

Minimum of 3 years of experience in front desk operations, preferably in a supervisory role
Bachelor's degree in Hospitality Management or related field (preferred)
Fluency in English; knowledge of additional languages is a plus
Proficiency in hotel management software (e.g., Opera) and Microsoft Office Suite, especially Excel
Strong leadership and team management abilities
Excellent communication and interpersonal skills
Outstanding customer service orientation with a friendly and professional demeanor
Ability to multitask and maintain composure in a fast-paced environment
Detail-oriented with strong organizational and problem-solving skills
Flexibility to work varying shifts, including weekends and holidays
In-depth knowledge of hospitality industry trends and standards in Kuala Lumpur
Familiarity with Malaysian cultural norms and customs
Demonstrated ability to work effectively in a multicultural environment
Passion for creating exceptional guest experiences and driving customer satisfaction

Additional Information

Join us at Accor, where life pulses with passion!?

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,?
Join us and become a Heartist®.

Posted: 19/11/2025