Job Title: Guest Service Supervisor

Company: Accor

Location: Pullman Tokyo Tamachi, Tokyo, Japan

Job Type: Full Time

Company Overview The Pullman brand opened in Japan for the first time in October 2018. Accor, one of the world's largest hotel chains, is based in Paris, France, and operates over 5,400 hotels and resorts in 110 countries. The upscale brand, Pullman, opened in October 2018. Pullman is AccorHotels' signature high-class hotel, characterized by innovative and sophisticated design, offering both business convenience and leisure comfort. Featuring 143 guest rooms, Pullman's new concept restaurant, an open sky bar, an executive lounge, a fitness center, and banquet facilities suitable for local businesses and events, the stylish space combines unprecedented convenience with a wellness concept. Job Description Shift in charge in the absence of the manager Front desk management General front desk duties Mentoring and training of subordinates Guest service (including complaint handling) Qualifications 2+ years of experience 1+ years of experience in the same position (same title) 2+ years of experience in the hotel front office or club lounge English/Japanese communication skills (90% or more guests are foreign nationals) Valid work visa for Japan (work permit required) Flexible work style Ability to collaborate with team members Other Information - Social insurance (workers' compensation, health insurance, employment insurance, employee pension insurance) - Meal allowance (monthly maximum ¥13,650) - Transportation allowance (monthly maximum ¥50,000) - Overtime, night, and holiday work allowance - Employee card issued after 6 months of employment with discounts at Accor Group hotels in Japan and overseas - Drinks provided in the employee lounge vending machine (up to two per week) - Birthday bonus (employee receives a ¥10,000 gift certificate in their birthday month)

Posted: 19/11/2025