Job Title: Reservation Agent (Saudi National )

Company: Accor

Location: Mövenpick Hotel and Residences Riyadh, Riyadh, Saudi Arabia

Job Type: Full Time

Company Description

M?venpick Hotel & Residences Riyadh


Job Description

We are seeking a dedicated and professional Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
Provide comprehensive information about our facilities, services, and local attractions
Anticipate guest needs and proactively offer personalized recommendations and solutions
Collaborate with various departments to fulfill guest requests and resolve any issues promptly
Maintain up-to-date knowledge of property offerings, promotions, and local events
Uphold the highest standards of customer service excellence at all times

Qualifications

Previous customer related experience an asset
Must possess outstanding guest services skills and sophisticated verbal communication skills
Computer literate in Microsoft Window applications required
Previous Opera experience an asset
High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset

Posted: 19/11/2025