Job Title: Guest service associate - housekeeping

Company: Accor

Location: Novotel Mumbai International Airport, Mumbai, India

Job Type: Full Time

Company Description
Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

Job Description
We are seeking a dedicated Guest Service Associate - Housekeeping to join our team in Mumbai, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel.

Ensure guest rooms and public areas are cleaned and maintained to the highest standards
Respond promptly and efficiently to guest requests and concerns
Collaborate with other departments to provide seamless service
Maintain inventory of cleaning supplies and linens
Adhere to safety and sanitation protocols
Assist in training new team members on housekeeping procedures
Participate in regular quality inspections to maintain service standards
Report any maintenance issues or safety hazards to the appropriate personnel
Contribute to the overall guest experience through exceptional service and attention to detail

Qualifications
Proven experience in housekeeping, preferably in a hotel or hospitality setting
Strong customer service skills with a guest-centric approach
Excellent attention to detail and high standards of cleanliness
Ability to work efficiently in a fast-paced environment
Good communication and interpersonal skills
Team-oriented mindset with a willingness to collaborate across departments
Physical stamina to perform cleaning tasks and stand for extended periods
Flexibility to work various shifts, including weekends and holidays
Knowledge of cleaning products, equipment, and safety procedures
Experience with property management systems (e.g., Opera) is a plus
Basic computer skills for managing schedules and reports
Ability to prioritize tasks and manage time effectively
Positive attitude and willingness to go above and beyond for guest satisfaction
Knowledge of the hospitality industry and current cleaning standards is preferred

Posted: 19/11/2025