Job Title: Telecommunication Agent (Telephone Operator - Russian Speaker)

Company: Accor

Location: Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates

Job Type: Full Time

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

Competitive Salary
Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
Vacation tickets /benefits provided by the hotel
Medical Insurance Provided

Job Description

Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
Report broadband and telephone equipment defects to the relevant vendors
Attend to complaints and enquiries referred to by Communications Assistant
Highlight important events, special instructions and information to the team
Handle follow ups passed over from the previous shift
Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
Ensure Broadband charges tally with the Hotel PMS postings
Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
Maintain good housekeeping standards and adhere to all safety and loss control procedures
Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
Keep an accurate record of the inventory, rental equipments and stock
Tabulate daily and monthly traffic analysis report

Qualifications

At least 1 year of experience in the Hospitality/Service Industry preferred
Good spoken and written Russian language compulsory
Able to read and speak Arabic/Russian
Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
Excellent management, planning, decision making, interpersonal, communication and counselling skills.
Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System
Minimum ‘O’ level education with 5 credits or Diploma

Posted: 24/11/2025