Job Title: Butler - (Muslims Only)

Company: Accor

Location: Makkah Clock Royal Tower A Fairmont Hotel, Makkah, Saudi Arabia

Job Type: Full Time

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms.


Job Description

Ensure guests receive prompt, courteous, pro-active and personalized service
Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipment's, perishables, stationary
Check the expiry dates of all perishables and practice optimum usage of resources
Liaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
Maintain appearance, discipline and efficiency at all times
Ensure that consumption of guest supplies is under control
Practice tactful up-selling of hotel products and facilities
Ensure repeat guests are met and greeted on a daily basis and profiles are updated
Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
Ensure good regular communication amongst the team and Resident Service Manager
Take regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks required
Attend daily briefings and note information about guests and functions in the hotel
Fully understand the difference in guest levels (VIPs) and Room Categories
Ensure the upkeep of all guest rooms and report any maintenance faults to Supervisor
Respect guest privacy and do not discuss guests’ private information with colleagues
Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
Report any Lost and Found to the Supervisor and Housekeeping Coordinator
Maintain all reports and records and meet deadlines
Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
Provide prompt laundry service and shoeshine service, ensuring special preferences of guests are met
Check all items (amenities/ laundry etc.) before delivering them to the guests
Offer information about various hotel facilities and services to guests
Demonstrate discretion and courtesy when entering into the private space of guests
Adhere to OH&S policies and procedures

Qualifications

Good organizational skills
Good level of engagement with guests
Ability to manage a multi-cultural workforce
High level of integrity, enthusiasm, dedication and support for continuous improvement
Flexible management style to meet challenge of a changing work environment
Good knowledge of the entire Housekeeping Operations
Must be a self-starter, coach & mentor who can inspire the team to perform their best
Knowledge of Opera Property Management System preferred
Post Secondary education
Good Housekeeping and Guest Relations knowledge
Minimum 3 years experience in a similar capacity in a luxury hotel environment

Additional Information

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Posted: 30/11/2025