Housekeeping Coordinator

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, Avani Gaborone  Resorts & Casino provides the right space for guests who value the details that matter.

Avani is a brand that’s social-at-heart.  It beats with energy, creativity, friendliness and spontaneity. Avani spaces and service style, the Food & Beverage, Leisure and Business offerings, our communications – all of them exude a social vibe. This social core inspires the development process, operational innovations, recruitment and training, and marketing initiatives.

Job Description

We are seeking a highly organized and efficient Housekeeping Coordinator to join our team in Gaborone, Botswana. As a Housekeeping Coordinator, you will play a crucial role in ensuring the smooth operation of our hotel's housekeeping and laundry services, contributing to an exceptional guest experience.

• Manage and coordinate all guest and employee calls to the Housekeeping and Laundry/Valet offices
• Ensure prompt and professional handling of guest requests, keeping the Guest Service Center informed of progress
• Interact professionally with the Guest Service Center to resolve guest issues
• Coordinate with colleagues across departments to address guest concerns efficiently
• Handle VIP and Special Service requests with utmost care and attention
• Maintain accurate records of lost and found items and oversee related processes
• Support shift management by entering relevant updates, rosters, and overtime information into the system
• Report sickness and absences to the People & Culture department immediately
• Implement and maintain housekeeping best practices and standards
• Oversee inventory management of cleaning supplies and linens
• Conduct regular inspections to ensure cleanliness and quality standards are met
• Train and mentor housekeeping staff to maintain high-performance levels

Qualifications

• Previous housekeeping experience in a hotel or similar environment
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Proven problem-solving skills and attention to detail
• Ability to manage multiple projects and deadlines effectively
• Proficiency in hotel management software and Microsoft Office Suite
• Leadership experience and team management skills
• Knowledge of housekeeping best practices and industry standards
• Ability to work well under pressure in a fast-paced environment
• Customer-focused mindset with a commitment to providing exceptional service
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; bachelor's degree in Hospitality Management is a plus

Additional Information

Avani leaders try new approaches and challenge the status quo; they recognise that the hotel industry is rapidly changing and that what worked today is simply not good enough for tomorrow. Our teams and guests are looking for fun, original, meaningful and intentional experiences and our leaders are key to uncovering this.