PRIMARY PURPOSE
To generate and grow sales, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
Secure cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.
This position is based in Johannesburg or Cape Town
Detailed Responsibilities
- Liaise with Sales and Reservations Managers on sales potential and any development on the agent relationship for all bookings.
- Build relationships with agents based on trust and support, knowing their business trends and guests needs.
- Continuous communication and excellent service delivery to agents at all times.
- Keep Agents’ booking information updated in the Wilderness Window (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers
- Understand the agents needs in each booking.
- Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
- Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
- Keep apprised of company policies, procedures and system updates.
CANDIDATE PROFILE
Qualification:
- Matric certificate – with maths (minimum standard grade or above).
- Tertiary certificate in Travel & Tourism/hospitality.
Experience:
- Min 5 years’ experience at a?Senior?level in Reservations managing guest relations/camp operations.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.?
- Previous camp experience beneficial.
- Computer Literate (Microsoft Office, email, Internet).
- Proven English literacy.??
- Working knowledge of?TourPlan?and WISH or similar booking/operating system.?
- General destination knowledge on Southern & East Africa.??
- Personal and work travel experience in Southern and East Africa.??
- Problem solver and good with guest interaction.
- Excellent attention to detail.
??
Skills: - Excellent communication skills written and oral, in English.
- Foreign language skills advantageous
Interests:
A passion for wildlife and a commitment to sustainability and conservation.