Job Title: Director, Housekeeping

Company: Fairmont Hotels & Resorts

Location: Fairmont Sonoma Mission Inn & Spa, Sonoma, USA

Job Type: Full Time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

Job Description

The Director of Housekeeper is responsible for the day-to-day operations and management of the Housekeeping Department at Sonoma Mission Inn & Spa, which encompasses the following areas: the guestrooms and public areas; and the Laundry Department.

ESSENTAIL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.

Responsible for overall cleanliness of resort
Financial Management of department
Forecasting and budgeting for all departments under supervision
Management of productivity standards for all housekeeping positions
Building and maintaining of extraordinary Guest Service Standards
Effective management of room inspection program
Effective management of turn down program
Purchasing and inventory control of all guest supplies
Responsible for overall training and development efforts for department
Responsible for all the timely and accurate execution of all inventories
Upkeep of all Public Areas
Operating Schedules: labor and coverage optimization against guidelines
Maintain timely execution of employee performance appraisals.
Coordination of all HR related paperwork for areas of responsibility
Effective coaching, counseling and recognition of all team members
Establish and achieve quarterly and annual financial and operational performance objectives

Qualifications

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervision of a team of about 60 team members which includes all Housekeepers, House attendants, Laundry Attendants, Public Area Attendants, Housekeeping Coordinators and the Assistant Executive Housekeeper

Excellent financial skills, as related to planning and implementing
Effective Leader and Manager.
Outstanding time management and project management skills.
Must be able to multitask.
Effective training, development and coaching skills.
Ability to work effectively with people and make decisions.
Ability to work in a busy and often stressful environment.
Must be able to perform effectively in a team environment.
Excellent communication skills.
A minimum of 5 years Housekeeper Experience in a 4* resort or hotel.
Previous Laundry management experience.
Fluent spoken and written English
A command of Spanish extremely beneficial
Knowledge of Excel
have worked in a union environment
Payroll and Labor Management Experience
Salary Range $95,000-$110,000


Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Posted: 15/12/2025