Job Title: IT Specialist - Aman Venice

Company: Aman Resorts

Location: Aman Venice - Venice, Italy

Job Type: Full Time

Location Overview
Join our team in Aman Venice. Set in Palazzo Papadopoli, one of the city’s eight monumental palazzos on the Grand Canal, Aman Venice embodies all that is sumptuous and sensuous about La Serenissima. Rococo works of art are offset by the contemporary restraint of Jean-Michel Gathy interiors, while private gardens – rare in this floating city – are overlooked by opulent dining venues and spacious suites. Just a short walk away from Piazza San Marco, Aman Venice offers the perfect place from which to explore this romantic city, and to discover the hidden gems of the city while floating away on a traditional gondola.

THE POSITION

The overall scope of the IT Specialist is to assist the Engineering department the Hotel Team in day-to-day operations related to Information Technology, ensuring tasks and activities are carried out smoothly.

MAIN DUTIES AND RESPONSIBILITIES:

• Establish and maintain user procedures and hardware familiarization for all systems.
• Maintain and promote Aman core technology standards as outlined in the Aman IT Core Standards.
• Ensure effective support for the IT systems such as Microsoft, Outlook etc.
• Provide direct guest support in an ultra-luxury environment.
• Participate in property-level, corporate-initiated technology implementations.
• Good knowledge and support of Desktop OS and applications including patches.
• Assist with network support and security of hotel network and active directory maintenance.
• Perform any additional duties assigned by the Engineering Manager.

QUALIFICATIONS

• Bachelor’s degree in fields related to Information Technology.
• Good understanding of the technical knowledge pertaining to hotel systems and operations.
• A team player with good interpersonal and relationship-building skills.
• Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills.
• Good written and verbal communication skills in both Italian and English
• Work in a safe, prudent and organized manner.
• Highest level of integrity and transparency.
• Legal right to work in Italy

BENEFITS

• Company uniform, laundry service and meals tickets on duty

• Welfare plan in line with your contract package

• Complimentary nights and discounted F&B and Spa rates in all Aman an Janu properties

Posted: 16/12/2025