Job Title: Mice Manager

Company: Accor

Location: Fairmont The Norfolk, Nairobi, Kenya

Job Type: Full Time

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description
Responsibilities:
Reporting to the Director of Sales responsibilities and essential job functions include but are not limited to the following:

Maintain professional sales standards while maximizing revenues
Meeting with the bookers and meeting planners and ensure a smooth service-oriented events sequence
Going out for sales calls with the aim of maximizing the departments revenue
Drawing up and sending out event proposals and contracts and ensure the adherence of the payment procedures and policy is followed fully
Draw up and distribute all necessary reports required daily, weekly and or monthly
Participate in the communication meetings scheduled for the department
Blocking and booking of events and meeting space and management of the OPERA sales and Catering system
Accurate and complete entry and configuration of all necessary data into the OPERA sales and catering system
Participate in the daily sales lead meetings, weekly REVMAX meetings as well as Credit meetings when necessary
Adherence to all the Fairmont sales guidelines and timescales for the Catering Sales area, and if necessary in consultation with the DoS when drawing up special prices
Full knowledge of all products and services especially revenue generating areas
Full knowledge of the Hotels Conference packages, F&B offerings, Rate structures for accommodation, Presidents Club, among others
In the absence of the Catering Sales Executive and the Food and Beverage Coordinator, establish and maintain necessary procedures to ensure other departments are completely informed, i.e., prepare and distribute all BEO’s for all events happening in the meeting rooms as well as Outside Catering, prepare and distribute all the change logs, preparing and distributing the functions daily events, and prompt distribution of last minute changes to affected departments
Efficient usage of all systems and good maintenance, know all the functions of the computer system
Achieve/succeed the budgeted/forecasted financial plan for the Catering Sales and Banquets department
Attend scheduled meetings and training geared towards enhancing efficiency at work and enhancement of self-development
Be the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects Fairmont

Qualifications
Qualifications:
Good Knowledge of Marketing, negotiating and sales procedures associated with the hotel industry
Excellent written skills sufficient to produce sales and marketing communication that properly reflects the Fairmont image
Excellent spoken and presentation skills as well as considerable ability to listen effectively
Ability to work effectively both independently and as a team
Ability to manage multiple projects, meet and work effectively under time and resource constraints
Good knowledge of Food and Beverage, menus, wines etc
Excellent computer skills with Word, Excel, Outlook and knowledge in OPERA Sales and Catering System
Flexible, with the ability to work additional hours as required, including shift work, weekends and public holidays when required
Able to exercise effective judgment, sensitivity, creativity to changing needs and situations.
Able to establish and maintain healthy working relationships with people in course of work.

Additional Information

Physical Aspects of Position:

Frequent sitting and walking throughout shift

Posted: 17/12/2025