Accommodation Assistant - Anantara The Marker Dublin

Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

General responsibilities:

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality delivered consistently to our guests.
• To delivery excellent care to our guests
• To have an understanding of the Hotel’s Vision & Mission statement is communicated to the team
• To comply with Anantara The Marker Dublin Hotel competencies and positive behaviours 
• To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
• To report defective materials and equipment to the appropriate Departments.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To have strong product knowledge of all areas of the hotel.
• To comply with the hotels cash handling procedure. 
• To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations

Specific Duties

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document.
• To have a thorough knowledge and understanding of all standards of performance and delivery within the accommodation department
• To make king and double size beds
• To provide turn down service when required
• To service public areas when required
• To adhere to the environmental policy of the hotel 
• To hoover corridors at the end of a shift
• To ensure that the trolley used has been fully stocked and is clean for the next day 
• To ensure that the recycling programme is enforced and used on a daily basis

What do we have to offer you:

• Competitive Salary
• Premium rates for Sunday work
• Career Progression
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to a variety of learning and development opportunities
• Increased holiday entitlement for long-service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and well-being support 
• Complimentary provision and laundry of uniforms

Flexibility:

• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams 
• To be available to carry out the duties in all areas of Accommodation department – bedrooms, front of house, turn down
• To provide support where necessary in other areas of the Hotel.
• To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs

For Public areas:

• To clean the public areas and maintain them at all times
• To clean and check public restrooms on an hourly basis 
• To keep the lifts clean at all times
• To ensure safety when cleaning by using the caution signs
• To service bedrooms when required
• To help out in other areas when required
• Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner
• To be fully aware of any menu updates, hotel promotions, corporate promotions or special 
• To be knowledgeable and informed about the introduction of products.
• To carry out cleaning as required.
• To liaise with other departments to ensure that all guest requests are attended to efficiently.