Job Title: Front Office Management Trainee

Company: Accor

Location: ibis Singapore on Bencoolen, Singapore

Job Type: Full Time

Company Description

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. With four MRT stations- Bencoolen, Bugis, Rochor, and Bras Basah-nearby, enjoy easy access to Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, a direct MRT link from Bugis connects you to Singapore Changi Airport. Enjoy a refreshing stay in a prime location.


Job Description

The Front Office Management Trainee Programme is a structured development programme designed to groom future Front Office leaders. The trainee will gain hands-on exposure to front office operations, guest services, and administrative functions, while developing leadership, communication, and problem-solving skills essential for hotel operations.

Key Responsibilities:

Front Office Operations

Assist in daily front office operations, including guest check-in and check-out procedures

Handle guest inquiries, requests, and feedback in a professional and courteous manner

Support the team in managing room allocations, payments, and billing accuracy

Answer and manage incoming calls, emails, and walk-in inquiries efficiently

Ensure guest satisfaction by delivering warm, attentive, and personalized service

Guest Experience & Service Excellence

Proactively anticipate guest needs and resolve issues promptly

Handle guest complaints with professionalism and escalate matters when required

Maintain a strong service culture aligned with hotel standards and brand values

Administrative & System Support

Assist with accurate data entry and updates in Opera PMS and other hotel systems

Coordinate closely with Housekeeping, Reservations, and other departments to ensure smooth operations

Support the preparation of daily reports and operational documentation

Learning & Development

Participate in structured on-the-job training and coaching sessions

Observe and support Front Office Supervisors and Managers in leadership tasks

Gain exposure to shift management, service recovery, and operational decision-making


Qualifications

Bachelor’s Degree or Diploma in Hospitality Management or related field

Strong interest in pursuing a career in Front Office or Hotel Operations

Knowledge of Opera PMS is an advantage

Excellent verbal and written communication skills

Proficient in Microsoft Office applications

A team player with strong interpersonal skills and a service-oriented mindset

Able to work on a 5-day work week with rotating shifts on weekends and public holidays

Positive attitude, eager to learn, and adaptable in a fast-paced environment

Posted: 23/12/2025