Job Title: Digital Marketing Manager

Company: Fairmont Hotels & Resorts

Location: FAIRMONT CHESHIRE, Knutsford, United Kingdom

Job Type: Full Time

Company Description
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

The Digital Marketing Manager is responsible for determining tactical efforts, which drive revenue to the hotel on all streams: Rooms, F&B, MICE, Golf, Spa & other ancillaries.

Working hand-in-hand with the Director of Sales & Marketing and the Revenue Manager to ensure a cohesive approach to align digital strategies on direct and indirect with revenue goals. This role involves managing the hotel websites, OTAs, CRM, digital marketing, social media and email marketing campaigns to ensure consistent and effective online engagement with potential and existing guests.

Job Description
Contribute to the overall hotel strategy, including annual marketing planning and budgeting, working closely with Marketing, Sales, Revenue, PR, and F&B teams
Develop and manage annual and quarterly digital and e-commerce plans and budgets across direct and indirect channels
Identify market trends, insights, and revenue opportunities to drive growth across Rooms, F&B outlets, and MICE
Own the design, content, functionality, and performance of the hotel website, ensuring brand consistency, optimal user experience, SEO/SEA effectiveness, and conversion optimization
Ensure website content is high-quality, relevant, and regularly updated with promotions, events, and offers
Drive web direct performance through SEO, SEA, display advertising, content marketing, and conversion rate optimization
Ensure Accor App visibility, content accuracy, and usage uplift in line with brand standards
Manage relationships with Online Travel Agencies (OTAs) and distribution partners, coordinating strategy and promotions with the Director of Revenue
Activate and optimize digital tools and sponsored products across OTA platforms
Monitor rate parity and optimize hotel content, imagery, offers, and visibility across OTAs, metasearch, and GDS
Plan, execute, and optimize paid media campaigns across search, display, social, and metasearch channels
Lead social media and influencer marketing strategies aligned with brand positioning and source markets
Manage CRM and email marketing activities for Rooms, F&B, and other outlets in line with strategy and corporate guidelines
Use data and analytics to evaluate and optimize the end-to-end customer journey across digital touchpoints
Oversee the hotel’s online reputation, monitoring guest feedback and working closely with Guest Relations and Operations teams to address issues and enhance guest experience

Qualifications
Degree in Marketing, Communications, Business, or a related field, or equivalent commercial experience
3–5 years’ experience in e-commerce, digital marketing, or a similar role in hospitality or related industries
Excellent communication and customer service skills in written and spoken English
Ability to engage effectively with luxury clientele and senior stakeholders
Proficiency in web analytics tools (e.g., Google Analytics), CMS platforms, and digital marketing technologies
Strong understanding of SEO, SEM, and online marketing strategies to drive revenue growth
Familiarity with hotel systems, OTA platforms, and third-party distribution channels is advantageous
Highly organized, self-motivated, and able to manage competing priorities in a fast-paced environment
Results-oriented, proactive, and solution-focused with a collaborative approach
Upholds brand standards for professional conduct and presentation
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues

Additional Information
What is in it for you?
Exclusive Discounts:
Fairmont Cheshire, The Mere, Spa and Golf discount
Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
20% off food and beverage in on-site restaurants
Colleague restaurant
Being part of The Mere Team – our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
28 days of holiday including public holidays
1-5 days service award based on length of service
Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

Posted: 07/01/2026