Job Title: Sales Executive

Company: Fairmont Hotels & Resorts

Location: FAIRMONT CHESHIRE, Knutsford, United Kingdom

Job Type: Permanent

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.


Job Description



Maintain complete knowledge of the following (to include but not limited to):
All hotel features / services, hours of operation
Hotel function space, entertainment options, Wellness, Golf and menus and floral decoration options
Hotel safety guidelines and evacuation plan
Scheduled daily group activities
Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Coordinate all group arrangements
Work with group contacts to facilitate program planning and requirements
Communicate group needs and specifications to all relevant departments
Follow up with Post-Conference reports and review group billings
Input all group bookings and update booking activities in the system on a weekly basis
Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
Maintain gifts inventory and coordinate the sending of gifts to clients
Arrange site inspections for potential clients
Promote positive relations with clients and attend to all requests expediently and courteously
Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Qualifications

Diploma in Tourism / Hospitality Management / Events Management
Minimum 1 year of experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Ability to engage effectively with luxury clientele and senior stakeholders
Upholds brand standards for professional conduct and presentation
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


Additional Information

What is in it for you?

Exclusive Discounts:
Fairmont Cheshire, The Mere, Spa and Golf discount
Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
20% off food and beverage in on-site restaurants
Colleague restaurant
Being part of The Mere Team – our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
28 days of holiday including public holidays
1-5 days service award based on length of service
Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

Posted: 09/01/2026