Job Title: Tourism Office & Visitors Relations Officer at Visit Usambara Mountains
Company: Visit Usambara Mountains
Location: Tanga, Tanzania
Job Type: Permanent
Job Description
Job Vacancy: Tourism Office & Visitors Relations Officer
Position Details
- Position: Tourism Office & Visitors Relations Officer
- Location: Lushoto – Usambara Mountains
- Organisation: Visit Usambara Mountains
Key Duties & Responsibilities
- Receive and welcome visitors at the office
- Handle walk-in, phone and online tour inquiries
- Register guests and coordinate tour bookings
- Assign guides and manage daily tour schedules
- Explain tour packages and safety rules to visitors
- Coordinate transport, accommodation and meals
- Maintain visitor records and daily reports
- Assist in marketing and promotion activities
- Create new tour itineraries and adventure packages
- Promote tours on social media and Whatsapp platforms
- Collect customer feedback and testimonials
- Support development of new adventure products
- Ensure high level of customer satisfaction
Qualifications & Requirements
- Diploma or Bachelor Degree in Tourism, Hospitality or related field
- Good communication skills in English & Kiswahili
- Computer skills (WhatsApp, email, MS Word, Excel)
- Friendly personality and good customer care skills
- Ability to work weekends and holidays
- Basic social media skills is an added advantage
- Knowledge of Lushoto / Usambara area is an advantage
Method of Application
Send the following documents to: info@visitusambara.com
Job search portal
Application letter (indicating your expected salary)
Updated CV
Passport size photo
Copies of academic and professional certificates
Deadline for submission: 16 January 2026 Subject line: Tourism Office & Visitors Relations Officer Application.
Posted: 09/01/2026
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