Job Title: Food & Beverage Server

Company: ibis Styles Hotels

Location: ibis Styles Kuala Lumpur Sri Damansara, Kuala Lumpur, Malaysia

Job Type: Permanent

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

Job Purpose

This position is responsible for providing prompt and professional F&B service to Hotel’s guests.

Key Interactions

Internally

Engineering
Front Office
Housekeeping
Kitchen
Purchasing
Talent & Culture
Externally

Guests
Vendors
Suppliers
Primary Responsibilities

Outlet Operation

Perform opening/closing side duties as assigned and set all tables according to standards and procedures
Deliver F&B services in accordance to departmental standards and procedures
Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
Greet all patrons warmly upon arrival at the door and escort them to the table
Ensure that all food & beverage are served according to service standard
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
Try to remember individual patron’s names and their preferences to extend a personalized service
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
Thank all patrons for patronizing the outlet upon their departure
Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
Report any complaints, incidents or other irregularities to management
Assist other Food & Beverage outlets with their operations during peak times or when required
Other Responsibilities

Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features

Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel


Knowledge and Experience



Secondary / High school education
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
No experience is required
Competencies

Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally g

Posted: 13/01/2026