Job Title: Guest Service Associate (Seasonal)

Company: Rixos

Location: RIXOS WATERPARK QETAIFAN ISLAND, Lusail, Qatar

Job Type: Temporary

Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.


Job Description

Guest Service Associate (Seasonal)

This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.

Greet all guests with a friendly and professional attitude.
Assist with ticketing, wristband distribution, and season pass processing.
Provide information about attractions, park policies, events, and amenities.
Handle guest inquiries, complaints, and feedback efficiently and professionally.
Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.
Monitor entrance/exit areas to ensure safety and flow of guest traffic.
Support other departments as needed.
Maintain cleanliness and organization in guest service areas.
Enforce park rules and safety procedures courteously.
Assist in emergency procedures when necessary.

Qualifications

Previous customer service or hospitality experience preferred.
Strong communication and interpersonal skills.
Ability to work in a fast-paced, outdoor environment.
Willingness to work flexible hours, including weekends and holidays.
Basic math and computer skills (for POS systems).
Positive attitude, reliability, and teamwork mindset.

Posted: 18/01/2026