Job Title: Assistant Guest Relation Manager

Company: Accor

Location: Sofitel Cairo Nile El Gezirah, Cairo, Egypt

Job Type: Permanent

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description



Making sure all guest feedbacks are updated in the VIP Tracking sheet and Guest Feedback.
Coordinates all VIP stay preparation.
Manages All-Star production.
Interacts with all guests during check-in, out and during stay to improve GSS scores.
Assists in identifying training needs, develops formal training plans and implements training sessions for GR officers.
Supervises the GR tasks daily(AM/PM).
Makes sure that pending issues in the GR log book are handled.
Handles guest complaints and refers them as necessary. Follows up on corrective action.
Assist in managing daily operations of the Guest Relations department
Oversee and coordinate guest services, including check-ins, check-outs, and special requests
Train and mentor Guest Relations staff to maintain high service standards
Handle complex guest issues and complaints, ensuring timely and satisfactory resolutions
Collaborate with other departments to enhance overall guest satisfaction
Implement and maintain guest feedback systems to continuously improve service quality
Assist in developing and implementing guest relations policies and procedures
Monitor and analyze guest satisfaction metrics, providing regular reports to management
Ensure compliance with hotel standards and local regulations
Participate in departmental meetings and contribute to strategic planning initiatives

Qualifications

Previous experience in a supervisory or leadership position preferred
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities and conflict resolution skills
Proven customer service expertise with a focus on guest satisfaction
Effective time management and organizational skills
Proficiency in Microsoft Office suite and knowledge of hospitality management systems
Understanding of hospitality industry standards and best practices
Ability to work flexible hours, including evenings, weekends, and holidays
Fluency in English; knowledge of Arabic or other languages is a plus
Adaptability to the dynamic hospitality environment in Cairo

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Posted: 18/01/2026