Job Title: Guest Relations Officer (Japanese Speaking)

Company: Fairmont Hotels & Resorts

Location: Fairmont Makati, Makati City, Philippines

Job Type: Permanent

Company Description
Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.


Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description
Supports the Guest Experience Manager and ensure Japanese speaking and VIP guests’ experience meets expectations from pre-arrival to departure.
Prepares for the Japanese speaking arrivals and take care of the special arrangements/requests.
Facilitates the in-room check-in of Japanese speaking guests and guests with transfer-in.
Monitors Japanese speaking arrivals, in-house and departures, and offer assistance through the duration of their stay.

Qualifications
Graduate of a Degree in Hospitality Management or any related field.
Minimum of one (1) year of relevant experience in a luxury hotel is an asset.
Fluency in Japanese language (reading, writing and speaking). Knowledge of Japanese culture and customs is an asset.
Service-oriented with excellent communication and interpersonal skills.

Posted: 20/01/2026