Job Title: Assistant Front Office Manager

Company: &Beyond

Location: Kwazulu-Natal, South Africa

Job Type: Permanent

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

Please note that this role is responsible and assists with overseeing the Front Office, Safari Shop, Massages and Transfers business unit. This person will relieve the Front Office Manager when she is on leave.

OUTPUTS:
LODGE COMMUNICATION
Ensure clear communication throughout the lodge from a Front Office Perspective
Preparation of all details of daysheet ,assist with the coordinating of all movement and activities at the lodge
Ensure that all guest preparation, confirmations and check in registration forms are done
Looking ahead for the month ensuring all rooms are accurately and correctly allocated and all detail received from Bateleur House is recorded on the daysheet
Ensuring Receptionists are maintaining daysheet and assist when needed
Capturing guest feedback forms
Checking emails and communicate actions accordingly to relevant departments
Clear and open communication with Bateleur House with regards to bookings that come through to the lodge
Internal communication via radio and WhatsApp groups
Play a critical role with the management of the airstrip and FedAir flights

GUEST SUPPORT
Hosting and welcoming agent site inspections when required
Confirm flight arrivals and road transfers details with Bateleur House
Communicate all relevant information to Camp Managers, Hospitality Manager, Operations Manager and Lodge Manager
Prepare lodge operational daysheet from tourplan
Assist with updating occupancy forecasts
Assist with updating all lodge, guest and driver accommodation lists
Maintaining accurate filing
Assisting with Check-ins when needed
Assist with checkouts and guest bills
Host guests as per the hosting roster

LODGE SUPPORT
Assist with the management of weekly banking with the finance team ensuring it is balanced and accurate
Duty to investigate and follow up any occurrence or suspected occurrences where the company has or may suffer losses. Equally duty to flag any feedback to Camp Managers or Lodge Managers about Guest Feedback related issues.
Assist with ensure monthly financial reports are updated and sent through to the relevant departments
Balance Massage treatment reports
Assist with the planning and implementation of Staff Rosters for Transfers, Safari Shop, Massage Therapists & Receptionists
Analysing the revenue and costs to ensure maximum profit and maintaining all reports relating to the transfer & massage business units
Assist and facilitate training with receptionists and front of house team on daysheet and PANstrat
Ensure PAN remains up to date and clear any outstanding bills
Follow up and ensure all Landing Fees for Airstrip is actioned
Ensure stationery requirements are fulfilled
Staff leave planning and sign offs in the Front Office Manager’ absence.

TRANSFER BUSINESS
Allocate all transfers booked with us
If needed, communicate with preferred suppliers should we need to outsource services
Keep track of all the vehicle licenses and facilitate renewal when needed
Keep track of all charges made at Bateleur House on the revenue pre-list spreadsheet
Assist with Johannesburg logistic schedule
Effective communication with the Drivers
Arrange last minute bookings when guests request transfers in-house
Control permit book and logbook for Enkulu Gate

SKILLS REQUIRED:
Excellent Communication skills - with guests and fellow staff members
Ability to maintain a positive attitude even when encountering negative circumstances or challenging environments
Excellent English – spoken, understanding and written
Attention to detail, accuracy, meticulous, precise
Excellent computer skills – especially word, outlook and excel
Need to work well under pressure
Patience is a must
Good organisational ability
Honest, have good integrity, proactive and driven person
Leadership Skills is essential
Teamwork/collaboration
Fast Decision-making skills with a natural responsible attitude
Basic Financial and business skills

KNOWLEDGE REQUIRED:
Hospitality and the lodge industry
Knowledge of surrounding areas and communities
andBeyond Knowledge
PANstrat Knowledge

PREVIOUS WORK EXPERIENCE REQUIRED:
Experience in a 5 or 4 star Lodge
2 years working experience in a front office role essential
Assistant Management or management in Front office is advantageous


This is a permanent position based at andBeyond Ngala Safari Lodge.

We reserve the right not to make an appointment.

Posted: 21/01/2026