Job Title: Hostess (Lobby Lounge)

Company: Raffles Hotels, Resorts & Residences

Location: Raffles The Palm Dubai, Dubai, United Arab Emirates

Job Type: Permanent

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.


Job Description

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
Provide a warm and friendly welcome, leading guests and seating them at their table
Take telephone bookings and maintain a clear and organised reservations book
Assist in the set-up of tables and displays
Maintain and update guest database
Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
Maintain good working relationship with own colleagues, and all other departments
Correct preparation of all necessary operational material in the back office
Learn safety, sanitation and hygiene policies
Present check to guests and performs cashiering function if needed
Effectively control guest flow in the restaurant ensuring maximum turnover
Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
Train waitstaff and bus staff in hostess standards
Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
Carry out any other duties as and when assigned by the Management of the Hotel
Assist other Food & Beverage Outlets in their operations within peak times when needed



Qualifications

1 year Hotel experience in F&B
Secondary education


PERSONAL ATTRIBUTES

Excellent reading, writing and oral proficiency in English
Well-presented and professionally groomed at all times
Strong interpersonal skills and able to establish a good rapport with guests
Possess full knowledge of restaurant’s seating/table plan
Computer knowledge (Microsoft Excel, Word, Powerpoint)

Posted: 13/02/2026