Job Title: Outlet Manager - All Day Dining Restaurant

Company: Raffles Hotels, Resorts & Residences

Location: Raffles The Palm Dubai, Dubai, United Arab Emirates

Job Type: Permanent

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.


Job Description

To manage the overall operation of the outlet, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.



KEY ROLES & RESPONSIBILITIES

Motivate, discipline, direct and supervise the work of all employees in the outlet
Develop and maintain training programs to ensure a high degree of staff professionalism
Manage day-to-day operations of the outlet
Handle complaints and make effective service recovery
Ensure standards are being followed in accordance with F&B policies and procedures
Ensure all employees have full product knowledge
Regularly inspect food & beverage quality
Follow established and proper Accounting procedures
Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
Conduct daily roll plays and ensure employees adhere to grooming standards
Develop maintenance schedules
Liaise with stewarding on inventory and breakage control
Maintain daily log book maintaining clear and concise information on the operations.
Establish guest database with preference records of regular guests
Schedule employees to maintain Hotel’s service standards within budgeted labour costs
Assign responsibilities to subordinates and conduct regular performance checks
Implement weekly cleaning schedules for operating equipment
Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
Control stock of all equipment in the outlet
Constantly monitor staff's appearance, attitude and degree of professionalism


PERSONAL ATTRIBUTES

Excellent reading, written and oral proficiency in English
Experienced in all aspects of outlet service
Must be well-presented and professionally groomed at all times
Excellent leader and trainer with strong motivational skills
Strong interpersonal skills and attention to detail
High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
Proven organizational skills, able to set and meet deadlines with quality results

Qualifications

Degree in Hotel Restaurant Management or equivalent

Additional Information

EXPERIENCE

Minimum 2 - 3 years Hotel experience
Minimum 1 year in an all-day dining restaurant (buffet)

Posted: 13/02/2026