Job Title: Reservation administrator

Company: Fairmont Hotels & Resorts

Location: Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa

Job Type: Permanent

Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Job Description

Scope of position:
Reporting to the Assistant Reservations Manager the successful candidate will be responsible to complete all administrative duties related to reservations within Cape Grace, A Fairmont Managed Hotel, for the purpose of ensuring all relevant information is kept in order. The successful candidate will ensure reservations are accurately updated with all required information, from guest arrival / departure details, preferences / dietaries, special requests, billing details etc, prior to submitting to front office. He / She will maintain and improve standards in all areas of Reservations, ensuring a maximum room revenue and to efficiently deal with all guest requests.

MAIN RESPONSIBILITIES
Quality control for all Reservations created and information shared with the hotel through the Preparation process.
Attending Morning meeting and ensuring all relevant information is updated and fed back to the relevant departments.
Allocating of rooms for all guest arrivals as and when required
Balancing inventory over periods of peak demand
Assist reservations during periods of high demand / When staff are on leave and when emails are allocated / as and when required.
Managing the Reservations Prep shared Folder and ensuring all correspondence is up to date.
Daily Negotiated / Complimentary rooms report.
Managing weekly stationary orders
Any other reports as determined by the role.

PIPELINE LEVEL

Manage self.

LEVELS OF ACCOUNTABILITY

Reporting to the Assistant Reservations Manager and Reservations and Revenue Manager

LEVELS OF RESPONSIBILITY

Responsible for own performance

COMPETENCIES
Calculations
Analytical thinking
Organizing
Action Planning
Service Orientation
Flexibility and adaptability
Strong attention to detail
Admin oriented
Financial: Satisfied Shareholders

To ensure that all quotes compiled are accurate and every attempt is made to secure the business for Cape Grace.
Manage and follow up on all deposit payments in line with the reservation terms and conditions and ensure that payments are received on time and communicated to the accounts department and front office prior to the guest’s arrival.
Customer Service: Delighted Customers

Models the Organizational Values
Matching the features and benefits of our product offering to ensure that we exceed our guest’s expectations.
Processes: Effective Processes

To interact with Housekeeping, Front Office, Spa and Food & Beverage, where necessary, ensuring any new and relevant information is communicated between these departments and Reservations.
Maintains department Standard Operating Procedures and devise benchmark to be adhered to.
Manage workload fairly, ensuring that our turnaround time is adhered to.
Assist Individual and Group Reservations as/when necessary, with enquiry turnaround, call handling as well as shifts during low staffing periods.
Learning and Growth: Motivated and Prepared Workforce

Coordinates departmental Induction programme to required standard.
Assists with departmental training in collaboration with the Assistant Reservations Manager / Reservations and Revenue Manager as and when required.

GENERAL KNOWLEDGE AND RESPONSIBILITIES
Has a thorough knowledge of the hotel and all services provided to the guest.
Maintains the highest standard of service, appearance and social skills set according to the company policy.
Works in harmony with all departments and employees, is willing to assist others if and when required.
Attends all training workshops as and when required.
Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position.
Performs any reasonable duty as instructed from time to time.

Qualifications
Grade 12 or equivalent
A Hospitality Management qualification is a strong recommendation.
Previous Experience in Reservations required.
Proficiency in English (Verbal, Written, Reading)
Proven abilities in developing and nurturing interpersonal relationships with guests, colleagues and suppliers.
Demonstrated experience using:
Opera Property Management System
Microsoft Office Suite to at least Intermediate level
Previous experience on TARS would be advantageous.
Above average Numerical skills
Above average ability to communicate at all levels of the organization.

Additional Information

EMPLOYMENT EQUITY

We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.

Posted: 16/02/2026