Job Title: Telephone Operator

Company: Mövenpick Hotels & Resorts

Location: Mövenpick Cairo Media City, 6th of October City, Egypt

Job Type: Permanent

Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job Description
Answer incoming calls promptly and courteously.
Direct calls to the appropriate guest rooms, hotel departments, or external parties.
Place outgoing calls as requested by guests or staff.
Take and relay messages accurately.
Provide information about hotel services, facilities, and local attractions.
Handle guest requests for wake-up calls.
Assist guests with placing long-distance or international calls.
Respond to guest inquiries and resolve any telephone-related issues.
Operate the hotel's telephone switchboard or PBX system.
Monitor and maintain the telephone system.
Handle emergency calls and follow established procedures.
Maintain accurate records of calls, messages, and wake-up call requests.
Log any telephone system malfunctions or issues.
Maintain a professional and courteous demeanor at all times.
Provide excellent customer service to all callers.
Handle guest complaints or concerns in a calm and efficient manner.

Qualifications

Bachelor's degree in hospitality or equivalent

Previous experience in a similar role is preferred

Excellent verbal communication skills.

Strong listening and interpersonal skills.
Ability to remain calm and professional under pressure.
Proficiency in using telephone systems and switchboards.
Basic computer skills.
Ability to multitask and prioritize tasks.
Strong attention to detail.
Fluency in English
Ability to work independently and as part of a team

Posted: 16/02/2026