•  Approach all encounters with guests and employees in a friendly, service-oriented manne
•  Ensure elevated Membership and Golf experiences commensurate with CVR standards
•  Maintain regular attendance in compliance with CVRstandards, as required by scheduling which will vary according to the needs of the resort • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
•  Comply at all times with CVRstandards and regulations to encourage safe and efficient golf operations 
• Maintain a warm friendly demeanor at all times • Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
• Provide professional golf instruction for members and guests as requested 
• Respond to all guest and member requests, problems, or complaints in an attentive, courteous and efficient manner. Follow up to ensure satisfaction 
• Assist with development of employee morale and ensure training of golf personnel 
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments 
• Ensure implementation of all CVRpolicies and house rules 
• Assist and supervise golf employees on a daily basis and ensure all SOP's are being followed properly 
• Train new employees, help to develop and implement training programs 
• Authorize and sign adjustments and refunds 
• Confirm that all duties are completed by golf staff 
• Maintain golf shop presence during peak times and as need 
• Ensure correct and accurate cash handling 
• Ensure that employees are attentive, friendly, helpful and courteous to guests, managers and other employees
• Motivate, coach, counsel, discipline and evaluate performance of all golf personnel 
• Assist in preparing and conducting all golf personnel interviews and following hiring procedures according to CVR SOP's. Actively support Human Resources with recruiting efforts
•  Assist in preparation of budgets and forecasts 
• Prepare employee schedules according to business forecast, payroll budget guidelines and productivity requirements 
• Review staff's worked hours for payroll compilation and submit to Accounting on a timely basis 
• Maintain CVRSOP's regarding purchase orders, vouchering of invoices and checkbook accounting 
• Oversee and ensure success of all tournaments and special events 
   
   
  Marginal: 
• Assist retail manager as needed 
• Provide CPR/First Aid as necessary 
• Conduct meetings according to CVRstandards 
• Attend meetings and training as required by management 
• Perform other duties as assigned

Qualifications

·         High School diploma or equivalent required

·         At least 3 years of progressive experience on a golf course or a related field preferred

·         PGA Membership required

·         Previous supervisory experience required

·         Must have valid driver's license for the applicable state

Physical Requirements: • Flexible and long hours sometimes required. • Medium work –Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Mental Requirements: • Must be able to convey information and ideas clearly • Must be able to evaluate and select among alternative courses of action quickly and accurately • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests • Must maintain composure and objectivity under pressure • Must be able to work with and understand financial information and data, and basic arithmetic functions • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity