Job Title: Assistant Manager Reservation

Company: Accor

Location: Novotel Visakhapatnam Varun Beach, Visakhapatnam, India

Job Type: Permanent

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

We're looking for a detail-oriented and customer-focused Assistant Manager Reservation to join our dynamic hospitality team in Visakhapatnam, India. In this role, you'll play a crucial part in managing our reservations operations while supporting our team to deliver exceptional guest experiences. You'll work collaboratively across departments, optimize our revenue performance, and ensure seamless booking operations that drive our business forward.

Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations across all platforms
Monitor room availability, rates, and inventory in real-time across all distribution channels
Apply rate codes, packages, and promotions correctly while maintaining pricing strategy compliance
Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams to ensure operational efficiency
Handle complex reservations, VIP bookings, and group allocations with professionalism and attention to detail
Assist in training, coaching, and motivating reservation staff to maintain high performance standards
Monitor staff adherence to standard operating procedures and prepare duty rosters to support manpower planning
Act as department-in-charge in the absence of the Reservations Manager
Support revenue optimization initiatives by upselling rooms and services to guests
Track pick-up reports, forecasts, and booking trends to inform strategic decisions
Analyze reservation data and prepare comprehensive reports for management review
Handle guest queries, complaints, and special requests with empathy and professionalism
Maintain accurate guest profiles and ensure data integrity within reservation systems
Prepare daily, weekly, and monthly reservation reports with analytical insights
Ensure compliance with audit, payment, and cancellation policies
Maintain departmental records, logs, and documentation in an organized manner

Qualifications

**Required Skills & Competencies:**

Proficiency with reservation management systems and hotel property management software
Strong knowledge of distribution channels, rate management, and yield management principles
Excellent data entry skills with a commitment to accuracy and attention to detail
Proven ability to analyze reservation data and prepare meaningful reports
Outstanding guest communication and complaint resolution skills
Demonstrated multitasking ability in a fast-paced environment
Strong time management and organizational skills
Problem-solving mindset with a collaborative approach
Proficiency in Microsoft Office applications
Fluent English communication skills (written and verbal)
**Required Experience:**

Minimum 2-3 years of experience in hotel reservations operations
Proven experience in a supervisory or assistant manager capacity within hospitality
Demonstrated experience managing reservation teams or staff
Background in guest service delivery within the hospitality industry
**Preferred Qualifications:**

Hospitality management certification or diploma
Experience with revenue management and pricing strategies
Knowledge of hotel operations and front office procedures
Familiarity with multiple reservation platforms and global distribution systems
Experience in a luxury or upscale hotel environment
**Personal Attributes:**

Professional demeanor with a friendly and approachable communication style
Enthusiastic attitude toward continuous learning and professional development
Strong interpersonal and conflict resolution abilities
Resilient and adaptable to changing business needs
Transparent and ethical approach to work
Inclusive mindset that values diverse perspectives

Posted: 21/02/2026