Job Title: Operations Specialist

Company: Wilderness

Location: Windhoek, Namibia

Job Type: Permanent

Job Description
PRIMARY PURPOSE

Join our dynamic team as an Operations Specialist, where you will play a crucial role in the booking process. You will support our travel designers and serve as the first line of communication with suppliers, ensuring that every booking is managed accurately, efficiently, and without errors.

KEY RESPONSIBILITIES:
Liaise with travel designers on all operational booking requirements
Maintain continuous communication with suppliers and internal sales support teams
Contact suppliers for availability and ensure all rates and services are accurately loaded
Cross-check suppliers quotes and advise rate and product discrepancies
Stay updated on product and technology changes through weekly training.
Manage the operational booking dashboard and clear tasks promptly
Ensure all special requests are obtained, verified and entered into the booking system
Ensure all services lines are accurately loaded and confirmed
Review supplier confirmations and invoices for discrepancies and ensure timely payments
Reconfirm services 90 days prior to travel
Flag VIP guests and ensure special needs protocols are followed
Maintain full booking files, ensuring all documents are stored and updated
Produce accurate document packs and travel itineraries
Provide proactive feedback to properties during guest travel
SKILL SET, QUALIFICATIONS AND EXPERIENCE:

Excellent communication skills (written and verbal)
Methodical and organised work style
Minimum 2 years experience in a Tour Operator Industry
Strong team player with a service-oriented mindset
Ability to work under pressure while maintaining accuracy
Good follow-up skills and a consistent approach to quality output
Professional demeanour in all interactions


A passion for wildlife and a commitment to sustainability and conservation.

Posted: 23/02/2026