&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

OUTPUTS:

        ·          To host guests and ensure that all their needs and requests are met and exceeded. 

        ·          To lead a team which guides and hosts guests according to &Beyond standards

        ·          High levels of motivation and team building skills

        ·          An interest in the self-development and development of the Phinda ranging team

        ·          An interest in participation in field projects

        ·          Maintenance of all equipment and vehicles pertaining to the guiding team

        ·          Excellent work ethic

ROLES & RESPONSIBILITIES:

        ·          Operations

        ·          Maintain changes to service and delivery of products

        ·          Attend to guest requests or complaints promptly and in an appropriate manner

        ·          Maintain all equipment and vehicles used by his/ her department.

        ·          Strictly adhere to all regulations stipulated in the Comprehensive Field Guides’ Manual.

        ·          Ensure daily weather reports are done

        ·          Ensure game reports are done and faxed on a daily basis

        ·          Keep abreast of current conservation issues

        ·          Ensure that all guests are taken on walks and that regular specials are organised

        ·          Ensure that all safety precautions are taken with regard to guests on game drives

        ·          Maintain regular communication and good relations with the Lodge Manager, Camp Manager and other relevant heads of department, informing of any changes regarding guest activities

        ·          Report any issues or discrepancies to Management immediately

        ·          Attend and participate in meetings

        ·          Stay current regarding guiding issues within &Beyond and conservation issues of interest generally

        ·          Health and Safety Responsibilities

        ·          Work safely at all times, complying with health and safety and other relevant regulations and guidelines

        ·          Check and identify any potential hazards in the workplace and take appropriate action to minimize the risk from them

        ·          Report any hazards identified and any actions you have taken

        ·          Perform any other reasonable task as requested

KNOWLEDGE REQUIRED:

        ·          Achieved the Inkwazi Ranger Course

        ·          Must have FGASA Level one

        ·          Drivers licence with valid PDP

        ·          First Aid

        ·          Grade II walking qualification preferable

        ·          Grade II assessor qualification – fantastic!

PREVIOUS WORK EXPERIENCE REQUIRED

        ·          Minimum of 2 years previous guiding with &Beyond essential.

        ·          The successful candidate must have attention to detail and a positive outlook while being responsible, flexible, accurate, excellent team player, creative, committed, hardworking and eager to learn.