Job Title: Assistant Front Office Manager

Company: Pullman Hotels & Resorts

Location: Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia

Job Type: Permanent

Company Description

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.


Job Description

Front Office Operation

Prepares an action plan in conjunction with the Front Office Manager and passes it on to teams
Modifies working methods to comply with the brand philosophy
Involves and motivates teams on a day-to-day basis
Prepares the team's training plan and follows up implementation
Communicates with the other departments
Ensures that guest documentation and information is available and up to date
Supervises guest welcoming operations and rooms sales
Coordinates the front office team
Organizes and plays an active role in welcoming guests
Organizes guest arrivals and departures with the team
Prepares the hotel room status report (number of occupied rooms compared to the number of rooms sold)
Is responsible for the completion of official guest identification forms
Ensures that internal procedures are duly applied
Checks room reservations and the VIP guest list
Keeps track of the standard of services delivered, based on guest comments and quality audits
Is capable of moving people from their rooms and handling difficult situations
Team Management

Modifies working methods to comply with the brand philosophy
Prepares an action plan in conjunction with the Front Office Manager and passes it on to teams
Helps employees manage their stress
Involves and motivates teams on a day-to-day basis
Helps integrate newcomers to the team
Trains team members
Applies and respects labor legislation
Prepares the team's training plan and follows up implementation
Applies and ensures application of labor legislation
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Prepare detailed induction programs for new employees
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Other Responsibilities

Behaves and acts in an exemplary fashion, embodying the brand mindset
Helps the Front Office Manager organize and manage the team, perform administrative tasks and ensures the respect of procedures and hygiene and safety standards
Manages and motivates front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services
Helps employees improve their skills and provides support for career development
Through his/her actions and presence at the reception, transmits the Front Office Manager's instructions and priorities
Secures the revenue from room sales
Ensures the respect of procedures and hygiene and safety standards
Develops high quality relationships with guests throughout their stay
Handles any guest complaints or contentious issues that cannot be settled directly by a receptionist or the Receptionist Team Leader, providing a rapid solution

Qualifications
Knowledge and Experience
Diploma in Tourism & Hospitality Management
Minimum 3 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

Additional Information

Possess skills of leadership, developing, strategic thinking, problem solver.
Excellent communication.
Results and service oriented with an eye for details.
Ability to multi-task, work well in stressful & high-pressure situations.
A team player & builder.
A motivator & self-starter.
Well-presented and always professionally groomed.

Posted: 16/04/2026